ITEMS MUST BE SENT BACK TO FANCY DUCK COMPANY WITHIN 7 DAYS OF THE CUSTOMER HAVING RECEIVED THE PACKAGE. ELIGIBLE ITEMS WILL ONLY BE ACCEPTED FOR STORE CREDIT. NO REFUNDS WILL BE GIVEN UNLESS THE ITEM IS NOT IN STOCK AT THE MOMENT OF PURCHASE IN WHICH CASE, WE WILL CONTACT THE CUSTOMER TO INFORM THEM VIA EMAIL.
RETURNED ITEMS MUST BE UNWORN AND UNWASHED (FREE OF ANY STAINS FROM MAKEUP, DEODORANT, OR WEAR) WITH ALL FANCY DUCK COMPANY APPAREL AND PRODUCT TAGS ATTACHED. PLEASE SHIP ITEMS BACK INCLUDING YOUR NAME, EMAIL, PHONE NUMBER, AND ADDRESS INSIDE THE PACKAGE. DEFECTIVE ITEMS MUST BE REPORTED WITHIN 24 HOURS OF PACKAGE ARRIVAL, IF NOT REPORTED WITHIN THAT TIME FRAME, WE WILL NOT ISSUE CREDIT. IF YOU HAVE RECEIVED AN INCORRECT ITEM, PLEASE CONTACT US WITHIN 24 HOURS OF RECEIVING YOUR PACKAGE.
FANCY DUCK COMPANY 122 LANIER DRIVE STATESBORO GA, 30458
EXCHANGES: WE ARE CONSTANTLY BRINGING IN NEW MERCHANDISE, BUT IN LIMITED QUANTITIES. IF YOU SEND BACK THE ITEM YOU WANT TO EXCHANGE, THERE IS NO GUARANTEE WE WILL HAVE WHAT YOU WANT AT THAT TIME. HOWEVER, FOR AN EXCHANGE, SIMPLY RETURN YOUR PACKAGE BY FOLLOWING THE NORMAL RETURN PROCEDURE. WE WILL ISSUE YOU A STORE CREDIT ONCE WE'VE RECEIVED YOUR RETURN. THAT WAY, YOU MAY USE THE CREDIT TOWARDS THE CORRECT ITEM/SIZE OR FOR ANOTHER ITEM. STORE CREDITS DO NOT EXPIRE.
PROCESSING: WHEN RETURNED PACKAGES ARRIVE AT OUR FACILITIES, IT USUALLY TAKES US ANYWHERE FROM 3-5 BUSINESS DAYS TO PROCESS YOUR STORE CREDIT. WE UNDERSTAND IT’S VERY IMPORTANT FOR OUR CUSTOMERS TO GET THEIR RETURNS PROCESSED AS SOON AS POSSIBLE. STORE CREDIT COVERS ORIGINAL PURCHASING PRICE AND TAX FEES. * PLEASE NOTE THAT ALL ORIGINAL SHIPPING FEES ARE NON-REFUNDABLE. ***RETURN SHIPPING COSTS ARE THE CUSTOMER'S RESPONSIBILITY. *** A RESTOCKING FEE WILL BE APPLIED ON ORDERS THAT ARE REFUSED BY THE CUSTOMER AT THE TIME OF DELIVERY OR RETURNED DUE TO AN "UN-DELIVERABLE" ADDRESS. THE CUSTOMER WILL ALSO COVER ANY REDELIVERY COSTS.
FINAL SALE ITEMS: NON RETURNABLE, NO EXCEPTIONS: ALL ITEMS FOUND IN THE SALE CATEGORY,OR USED A DISCOUNT CODE TO PURCHASE ARE NON-RETURNABLE.
PRODUCT AVAILABILITY: AT FANCY DUCK COMPANY WE STRIVE TO BE CONSTANTLY BRINGING IN NEW AND UNIQUE STYLES ON A WEEKLY BASIS TO PROVIDE OUR CUSTOMERS WITH NEW ARRIVALS DAILY. DUE TO THE HIGH DEMAND OF OUR PRODUCTS, OUR ITEMS SELL OUT VERY QUICKLY. ON OCCASION, CERTAIN ITEMS DISPLAYED ON OUR SITE MAY BE RESTOCKED, BUT ITS NOT A GUARANTEE.
COPYRIGHT: WE WANT TO CLARIFY THAT NO OTHER SHOPS ARE APPROVED FOR OUR PICTURE USE WE ARE TAKING ACTION AGAINST THESE COPYRIGHT INFRINGEMENTS. FURTHERMORE, ALL IMAGES, PHOTOGRAPHS, AND PROMOTIONAL GRAPHICS APPEARING ON THE FANCY DUCK COMPANY WEBSITE & @FANCYDUCKCO MEDIA OUTLETS ARE THE EXCLUSIVE PROPERTY OF FANCY DUCK COMPANY.
BY VISITING OR SHOPPING AT FANCYDUCKCO.COM YOU AGREE TO THE TERMS AND CONDITIONS AS WELL AS THE RETURN POLICY AS STATED ON OUR SITE. FOR ANY QUESTIONS CONCERNING OUR RETURN POLICY AND OR OUR TERMS AND CONDITIONS, PLEASE CONTACT US AT [email protected] OR CALL 912-256-8267.